Singapore’s OCBC Bank uses Voice Recognition Technology for SME customers

Singapore’s OCBC Bank to make banking easier for its business customers, has integrated its business mobile banking app with Apple’s Siri. The SME customers can use iPhones running on Apple’s iOS 11 mobile operating system for funds transfers and account balance enquiries.

The bank issued a media release that stated, over 120,000 Singapore-registered users of OCBC Bank’s internet business banking portal, Velocity@ocbc, stand to benefit. Validation will be done via fingerprint authentication (“OCBC One TouchTM”) and One Time Passwords (OTP) sent via SMS.

Said Mr Linus Goh, Head of Global Commercial Banking, OCBC Bank: “We are pleased to be leading the charge in Asia in introducing voice banking to our business customers. SME business owners are time-starved and constantly on the go, and we believe these innovative solutions based on voice recognition technology will vastly improve the way in which our customers manage their everyday business banking needs. We started a journey with our SME customers more than a decade ago to deliver simple, fast and convenient banking services and continue to collaborate with them today to challenge the way banking is served, offering a Media Release includes suggested Tweets, Facebook posts, keywords and official hashtags 2 glimpse of the future of banking in a digital world. This launch of voice banking signals the beginning of a new wave of digital services that we will deliver for our business customers.”